Campaigns

Survey Campaigns ensures that respondents only answer once, regardless of the channel used. This feature allows you to collect feedback in a coordinated manner across multiple platforms, including web, email, and links.

Rules

Each campaign can have only one survey per platform: web, email, or link.
A survey can belong to only one campaign.

Creating a campaign

Go to the SurveyList section.
Click on “Create Campaign.”
Select the surveys you want to include.
Name your campaign for easy identification.

Only available (unassigned) surveys will be displayed, making it easy for you to choose the ones to add to your campaign. Platform conflicts are automatically prevented.

Response flow

When a user receives a survey from a campaign, the system checks if they have previously answered any surveys within that campaign:

If they have, a message stating that they have already responded to this survey will be displayed.

If they haven’t, the survey will be shown to them.

After submitting their response, the user will not receive any additional surveys from that campaign.

Best practices

Begin with the web survey as the primary channel.

Include email and link surveys for follow-up.

Use the same questionnaire across all channels.

Monitor response rates for each channel.